Privacy Policy

Effective Date: Feb 12, 2025
Last Updated: Feb 12, 2025

Vendelocity (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website (www.vendelocity.com) and interact with our services, including SMS messaging.

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this policy.

1. Information We Collect

a. Information You Provide Directly

We may collect the following personal information when you interact with our website or services:

Name
Email address
Phone number
Mailing address
Payment information (if applicable)
Any other details you provide via forms, customer service interactions, or SMS opt-ins

b. Information Collected Automatically

When you visit our website, we may collect certain information automatically, including:

IP address
Browser type
Device information
Pages visited
Cookies and tracking technologies (see Section 7 for details)

c. SMS and Communication Data

If you opt into SMS messaging, we collect:

Your phone number
Message interactions (e.g., when you opt in, reply to messages, or opt out)

2. How We Use Your Information

We use your personal information for the following purposes:

To provide, operate, and improve our website and services
To communicate with you via email, phone, or SMS
To send transactional updates (e.g., order confirmations, service notifications)
To market and promote our products and services (with consent)
To ensure legal compliance and protect against fraudulent activity

3. SMS Messaging Policy

By opting into our SMS program, you agree to receive text messages from Vendelocity at the number you provided. Message frequency varies. Standard message and data rates may apply.

Opt-In:
You may subscribe to SMS alerts via online forms or direct consent. Upon opting in, you will receive a confirmation message.

Opt-Out:
You can opt out at any time by replying STOP to any message. You will receive a final confirmation message that you have been unsubscribed.

Help & Support:
For assistance, reply HELP or contact support@vendelocity.com.

4. How We Share Your Information

We do not sell or rent your personal information. However, we may share it in the following cases:

With Service Providers: We may share your information with third-party vendors who assist with website functionality, payment processing, marketing, and analytics.
Legal Requirements: We may disclose information if required by law, such as responding to subpoenas or protecting our rights.
Business Transfers: If Vendelocity is involved in a merger, sale, or acquisition, your information may be transferred as part of that transaction.

5. Data Security

We take reasonable measures to protect your personal information against unauthorized access, alteration, or disclosure. However, no data transmission over the internet is 100% secure. Please take precautions to protect your information.

6. Your Rights and Choices

a. Access and Update Your Information

You can update your personal information by contacting us at support@vendelocity.com.

b. Opt-Out of Marketing Communications

Email: Click “unsubscribe” in any email we send.
SMS: Reply STOP to any SMS message.

c. Cookies & Tracking Technologies

You can disable cookies via your browser settings. See Section 7 for details.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These include:

Essential Cookies: Required for website functionality.
Analytics Cookies: Used to analyze website performance (e.g., Google Analytics).
Marketing Cookies: Used for targeted advertising.

You can manage cookie settings through your browser.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13. If we learn that we have collected information from a child, we will take appropriate action to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted with a revised “Effective Date.” Continued use of our services after updates constitutes acceptance of the changes.